In the context of using the www.myhairmedical.com site, My Hair Medical, a daughter company of ASLAN Medical SA, collects limited personal data, necessary for managing your requests and improving our services.
We collect the following data:
Identifying data: name.
Contact details: email address, country and city.
Specific data: medical need related to contact request.
Browsing data: browser type, pages visited, duration of consultation (via cookies).
With regard to the desired treatments, users have the option of indicating their need when making contact. This information is only used to organise requests and is not considered sensitive data.
Personal data is collected via the following means:
Contact and appointment booking form: collects the patient's name, email, country, city and medical need.
Newsletter registration form: collects the email address to send marketing communications and promotional offers.
Cookies: files stored on the user's computer to analyse traffic and improve the user experience.
We do not collect sensitive data related to health or other aspects protected by the GDPR or nLPD. The additional information collected is limited to a box to be filled in with the subject of the request and the person's message to evoke their need. It does not contain any personal medical details.
Data collected via the www.myhairmedical.com site are used for the following purposes:
Responding to requests via the contact form: this data enables us to respond to questions or requests sent by users.
Managing appointments: the information provided in the form is needed to organise and confirm appointments.
Sending newsletters or promotional offers: the email addresses collected are used to inform users of news, special offers and new products from the clinic.
Analysing site traffic: browsing data, collected via cookies, is used to improve the user experience and optimise the content of our site.
Complying with legal obligations: certain data may be retained or archived to meet regulatory requirements.
In accordance with the RGPD and the nLPD, each identified purpose has a specific legal basis:
Responding to requests via the contact form: performance of a contract or pre-contractual measure.
Managing appointment bookings: performance of a contract or pre-contractual measure.
Sending newsletters or promotional offers: explicit consent of the user.
Analysing site traffic: legitimate interest in improving site performance and user experience.
Complying with legal obligations: compliance with applicable laws.
Some data may be shared with third-party service providers to ensure the proper operation of the site and the services offered:
Pulse Medica: CRM manager used to track patients.
Google Analytics: tool for measuring audience and analysing site traffic.
Google Ads: online advertising tool used to improve the visibility of advertising campaigns.
No data is transferred outside Switzerland or the European Economic Area (EEA).
We use tracking cookies to improve the targeting of advertising campaigns:
Google Ads: allows us to refine the targeting of ads served based on users' interactions with our site.
We store the personal data collected on the www.myhairmedical.com site for specific periods of time, depending on their purpose.
Contact form/appointment requests: data collected via the contact form or appointment request form is kept for an indefinite period to enable optimal follow-up of user requests, taking into account their history at the clinic.
Newsletters and promotional offers: email addresses collected for sending newsletters and promotional offers are kept for as long as the user remains a subscriber. If a user unsubscribes, their email address is retained in order to respect their choice not to receive any further marketing emails. Upon the user's request to contact@aslan-medical.ch, their email address can be completely removed from the clinic's CRM contact list.
Browsing data (cookies): data collected via cookies is kept for a maximum period that varies depending on the cookie, but may be up to 13 months, in line with standard practice.
At present, no automatic deletion or anonymisation of data is implemented after a certain period. However, we respect users' rights and undertake to delete or anonymise their personal data upon explicit request (to contact@aslan-medical.ch), in accordance with applicable regulations.
In accordance with the GDPR and the nLPD, users have the following rights:
Right of access: obtaining a copy of the personal data stored.
Right of rectification: correction of inaccurate or incomplete data.
Right of deletion: deletion of personal data unless otherwise required by law.
Right of objection: refusing the processing of data for certain purposes, in particular marketing.
Right to portability: to receive one's data in a structured format.
Right to restrict processing: to temporarily suspend data processing.
You can exercise your rights by contacting:
By email: contact@aslan-medical.ch
By phone: 06 74 94 23 03
Via our contact form
A return will be made within a maximum of one month.
If you believe that your personal data is not being processed in accordance with the regulations, you have the right to lodge a complaint with the competent authority:
For users in the European Union
Commission Nationale de l'Informatique et des Libertés (CNIL) (France)
Address: 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07
Website: Particulier | CNIL
Telephone: +33 (0)1 53 73 22 22
To provide an optimised user experience and ensure the smooth running of the site, we use several third-party tools and integrated services.
We use tools to analyse traffic and user behaviour on our site:
Google Analytics 4: allows us to measure visitor traffic and interactions. We have configured this tool not to collect IP addresses, in line with the requirements of the GDPR.
Google Search Console and SEMrush: these tools help us to optimise the visibility of our site in search engines.
Google Tag Manager: manages the tags used for tracking and analysis, making it easier to integrate analytics and advertising tools.
We use your email, cookies and tags to track visitor interactions and improve the targeting of our advertising campaigns:
Google Ads: this tool allows us to serve targeted ads based on users' visits and actions on our site.
No personal data is directly shared with these tools. The information used for targeting comes exclusively from cookies deposited on your device.
To manage user requests and organise our communications, we use:
Pulse Medica: this CRM tool stores all the information collected via the contact form, including surname, first name, email address, telephone number, and desired treatment.
We implement strict security measures to protect your personal data:
Secure hosting: our site is hosted by Infomaniak, based in Switzerland.
Secure storage: all data is stored on secure Swiss servers.
We use cookies on the www.myhairmedical.com site to optimise your user experience and personalise the content displayed. You can manage your preferences regarding the use of cookies via our consent banner.
The cookies we use are classified into three categories:
Essential cookies: these cookies are necessary for the operation of our site and cannot be deactivated. They enable, for example, form submission or secure browsing.
Analytic cookies: these cookies help us to analyse traffic and understand how users interact with our site, using tools such as Google Analytics 4.
Advertising cookies: these cookies are used to improve the targeting of our advertising campaigns on the Google Ads platform, as well as to carry out retargeting.
No other type of cookie is used on our site.
We comply with data collection regulations (RGPD and nLPD) by requesting user consent before activating non-essential cookies.
Our site incorporates a consent banner managed by the Axeptio, which allows you to:
Accept or refuse non-essential cookies.
Choose the categories of cookies you wish to activate.
Your consent is recorded and cookies are triggered solely according to your choices. You can change your preferences at any time by clicking on the "Cookie preferences" link in the footer of the site.
Cookies deposited on your device have a maximum life of 13 months, depending on their type. Once they have expired, they are automatically deleted, unless you change your preferences or delete them manually via your browser.
You can review or change your cookie preferences at any time by clicking on the "Cookie preferences" link in the footer of the site. This link allows you to:
Modify your consent choices.
Deactivate non-essential cookies previously accepted.
My Hair Medical attaches great importance to the protection of personal data collected on its site. We implement technical and organisational measures to guarantee the confidentiality and integrity of this data.
Protection of exchanges: All data exchanged between the site and users is encrypted using an SSL/TLS certificate, ensuring a secure connection via the HTTPS protocol.
Data storage: The data collected is not currently protected by access restrictions or additional mechanisms, but is hosted by Infomaniak, a Swiss provider renowned for the reliability and security of its services.
Backups: We do not have a specific backup system for data collected via the site.
In the event of a personal data breach, we undertake to:
Notify the users concerned and the competent authorities (for example, the Federal Data Protection and Transparency Commissioner in Switzerland, or the European authorities under the RGPD) within a maximum of 72 hours after the breach is discovered.
Take all necessary measures to limit the impact of this breach and clearly inform the data subjects.
This privacy policy may be updated at any time to reflect changes in our practices or to comply with legislative and regulatory changes. We encourage you to regularly consult this page to stay informed of any changes.
No specific notification will be sent in case of an update. The date of the last revision will be indicated at the bottom of this page.
If you have any questions regarding this Privacy Policy or wish to exercise your rights regarding your personal data, you can contact us:
By email : contact@aslan-medical.ch
By phone : 06 74 94 23 03
Last revised date: February 28, 2025
Monday to Friday Consultation by appointment only